Frequently Asked Questions

Have a question?

TestNow Candidate Support

In case of any help required reach out to support@wheebox.com or +91120-6740105
01. How do I log in?

You would have received an email with all the details and your login credentials for the exam. You can also log in using a QR code if you have received a QR code in the email.

03. I have forgotten my password? how to get a password?

Click on Forgot Password. Enter your email id and the password will be shared with you.

04. I am trying to log in and it says 'Invalid Login Credentials'?

Check the ID and password. Type the password manually instead of copy-pasting. In case if you are still not able to log in, please close the application and start again.

05. My account has been locked due to multiple failed attempts?

Please relaunch the application and enter the id and password again.

06. I have closed my Test and want to re-login?

Don't close the test window/kill the application or responses will not be saved.

07. I am trying to re-login and getting a message 'Login Access Denied'.

Please launch the application and enter the credentials again

08. My test is showing as 'Test Expired'?

Please call our Helpline number for Technical Assistance. It may take a while for your call to be answered. We appreciate your patience.

09. I see a message 'No Test Is Active'.

No Test has been assigned to you. You will see a Test once it has been assigned to you.

10. I see my microphone is not working?

Go to the application setting and allow microphone access.

11. I see my camera is not working.

Go to the application setting and allow the access for camera.

12. How to upload my answer sheet?

Click the camera icon on the bottom and upload all your answer sheet one by one in a single attempt.

14. Proceed now button is not activated?

It will be activated once the waiting period of 30 seconds is over.

15. Getting warning as no face found, multiple ppl in the test window, a foreign object found?

These are the warnings generated and define you may be attempting cheating while taking the test. Please sit straight and take your test.

16. How to flag my question?

There is a flag icon on the question. You can always flag and review your responses later before submission.

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